Your purchase of AnXin360 Software shall be regulated by this Refund Policy.


Android and iOS devices should be jailbroken/rooted in order to use the advanced features of AnXin360 and be in conformity with the Compatibility Policy. For details click here


In case you have technical issues with the Software, which cannot be fixed by AnXin360 Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to

Refund Conditions


Subject to the laws of PRC and to this Refund Policy conditions, you have 7 days for a “cooling-off period”. You may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund will be issued after 7 days have elapsed since the purchase date.

The claim for refund may apply only to the primary (first) AnXin360 subscription.

If you purchased additional subscription/s in another order, no refund will be issued.

Your refund may be issued only once. If you buy another AnXin360 subscription at a later time, it will not be subject to the same refund request.

No refund will be issued in case the user has lost its private encryption key, which has resulted in loss of data, temporary loss of access to the user's control panel or any other inconveniences for the user.

No refund will be issued in case a user refuses to re-install or re-link AnXin360 Software in the event of the performed upgrade of the operating system on the target device.

No refund will be issued in case a user’s target device is not in compliance with the AnXin360 Compatibility Policy;

No refund will be issued in case the target device has lost connection with AnXin360 subscription due to the absence of Internet access, factory reset or update to the latest operating system version.


No refund can be issued to a user in case the reasons for a refund are completely beyond AnXin360 control. They include, but are not limited to:

  1. a target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the AnXin360 Software;
  2. a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
  3. the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of AnXin360 Software;
  4. update of operating system of a target phone;
  5. a target phone was reset to original factory settings;
  6. a user does not follow the installation guidelines of our customer support team via email or telephone call;
  7. a user does not accept technical assistance;
  8. a user does not have a physical access to a target phone or has forgotten the password to unlock it;
  9. a user did not receive the data that had been saved on a target phone before AnXin360 was installed on it;
  10. a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada. Click here to learn more about Compatibility Policy.
  11. a user intended to use AnXin360 Phone on more than one target device after purchasing one subscription plan;
  12. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  13. a user is either unable or does not want to jailbreak iPhone to utilize advanced features;
  14. a user’s target phone is not in compliance with the AnXin360 compatibility requirements;
  15. AnXin360 Software was unlinked or damaged by anti-virus software, target device’s owner or other services;
  16. advanced features of AnXin360 Software (WhatsApp, Skype, Viber monitoring, etc.) are not available because a user is either unable or does not want to root the Android device.

Refund Procedure

You are required to send your refund request to AnXin360 Billing Department at We do not accept refund requests made via Live Chat or by telephone.The refund decision shall be made up to three business days. In case of the refund issuance please note that per each transaction 9% will be deducted from the refunded amount as fees charged by banks and payment processing companies.


In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement as G2S*AnXin360 product,, PayPro * AnXin360, PayPro Software. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you. Our reinstatement fee currently set at $25 (US Dollars).

Version: June 16, 2017.